Skills Gained
- Web Scraping
- Data Cleaning
- Sentiment Analysis
- Data Visualization
- Predictive Modeling
- Customer Insights
Project Highlights
Customer Review Analysis
Collected and analyzed customer reviews to uncover insights about customer satisfaction and areas for improvement. Performed sentiment analysis to understand customer sentiment towards different aspects of the service.
Predictive Modeling
Developed a predictive model to forecast customer booking behavior, helping the airline optimize pricing and capacity planning strategies.
Learning Outcomes
- Experience with web scraping and data collection
- Skills in data cleaning and preprocessing
- Understanding of sentiment analysis techniques
- Ability to derive actionable business insights from data
- Experience with predictive modeling in a business context
Technical Tools Used
- Python (Pandas, NumPy)
- BeautifulSoup for web scraping
- NLTK for natural language processing
- Scikit-learn for machine learning
- Matplotlib/Seaborn for visualization
- Jupyter Notebooks